Choose a small set of signals that explain customer value and help the team decide what to do next.
Connect measures to decisions
Before adding a metric, name the decision it supports. A useful dashboard helps a team notice a change and decide who should investigate it.
Read the story behind the number
Compare trends over consistent periods and check the underlying records. Combine quantitative signals with customer conversations before making a major change.
Written by Alex Morgan
Notes from the Navrenza demo workspace on making everyday collaboration clearer.
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